Heals
Telemedicine
Domestic and cross-border online consultation
CMEC × Heals × APSX
CMEC Healthcare Innovation Hub
Connecting CMEC Hospital with Heals telemedicine and APSX for seamless 24-hour care
ISO 27001
ISO 10781 EHR-FM
PDPA Ready
24/7 Access
An integrated solution: Heals telemedicine and the APSX hospital platform
Raising access to complete healthcare services, 24/7
Integrated patient journey
- 01 Book via LINE / App
- 02 Consult a doctor on Heals
- 03 e-Prescription and stock cut in APSX
- 04 Medicine delivery to the address
- 05 Follow-up through CRM
Heals Telemedicine
Online doctors and a 24/7 medical concierge
Heals Healthcare (Asia) Limited, founded in 2017 in Hong Kong, is a leading online clinic and digital health provider, certified to ISO 27001.
- 24-hour personal health assistance in English, Mandarin, Cantonese, and Bahasa
- Access via iOS, Android, WeChat Mini Program, and Web App
- Consult a home-country GP from 31 countries across Asia, Europe, Oceania, and Africa
- Local e-prescriptions with pharmacy pick-up in 30+ countries
- Same-day medicine delivery to residences, hotels, or resorts where available
- A network of 7,000+ hospitals worldwide, including cashless admission
80,000+
Consults per year
30+
Markets worldwide
7,000+
Hospital network
24/7
Medical concierge
Heals
In-house Clinic
Tools that make clinic operations more efficient
Heals
TPA Services
End-to-end benefits administration
Heals
Referral
Referral and booking to the right clinic or hospital
APSX Platform
Cloud hospital and inventory management
A cloud hospital information system used in any web browser, with no installation and automatic data sync.
ISO 10781:2023 EHR-FM
ISO/IEC 29110
2FA & Face Verification AI
PACS API
Realtime Dashboard
APSX
Cloud OPD Card
Electronic medical records that are easy to search and secure
APSX
Queue System
Smart queues that reduce crowding and notify patients
APSX
Vital Signs & ICD-10
Vital signs with international ICD-10 coding
APSX
Lab & X-Ray
Laboratory results and radiology images
APSX
Inventory
Automatic stock deduction, real-time balances, low-stock alerts, and cost–profit reports
APSX
AI Suggestion
AI summaries of CC, PMH, PE, HPI, and DX
CRM 360
APSX CRM 360 and marketing automation
- A unified inbox for every chat channel, with real-time WebSocket replies
- Lead scoring, segmentation, tags, and AI intent analysis from text and images
- D+0 receipts and PDPA/GDPR consent after service
- D+3 NPS surveys via LINE Flex Message (score 0–10)
- D+7 post-treatment follow-up
- D+30 personalised health tips from the patient record
- D+90 recall visits with continuity offers
- Bot Flow Builder and n8n for drag-and-drop workflows
- OTP 2FA and real-time campaign reports
What this delivers
24/7 access
Speak with a doctor at any hour, from anywhere
Shorter waits
Smart queues and precise online booking
Care that follows you home
Consult a doctor, receive medication at home, and get follow-up on LINE without unnecessary return trips
Record quality
ISO 10781 records and accurate drug inventory
Security
PDPA / GDPR, RBAC, audit trail, and end-to-end encryption